Success Stories

45% per year savings for national multi-site company.

Our client was a multi site company based headquartered in the south with offices all over the US, and used one carrier for most of their offices. They wanted to reduce telecom costs, but were very busy. Their vendors did not give them a clear picture of what they had, and the bills were confusing. They did not have time to figure out exactly what they were paying for, let alone identify every billing error and unused service. They also didn’t know what they should be paying.

To determine what they had, we deciphered their vendor’s bills and records and inventoried all of their services. Our client received from us complete list of everything they were paying for and how much it really cost, without us visiting all their offices. They then received a comparison of their costs versus what they really needed to buy and the quoted market prices for those services. This showed them how much they could save using other vendors and by eliminating unused services. We provided a detailed plan showing the steps they would need to take to get a 50% or more in annual savings and leave their existing vendor.

When the incumbent voice and data vendor realized our client was serious about leaving, they offered steep across the board discounts. Because our client had the complete inventory we created for them, they knew more about what they had than the vendor did. We were able to discover mistakes in their proposal to the client. The vendor did not realize the extent of the discounts they were already offering and had forgotten about an entire office. We also knew which services were on the proposal that our client no longer needed. We fixed the proposal to correct the vendor’s errors and eliminated services the client was no longer using – substantially increasing the vendor’s proposed monthly savings for our client.

In this case, our client was able to save 45% a year without changing vendors and including the vendor’s forgotten services.

Changing vendors is manageable, but there would have been little benefit in this case. Our client was able to save 45% on this portion of their bills.

Our client gained the additional benefits –

Combined they saved 60% of their total spend.

Reduced Costs 25% a year without changing service.

Our client in New York City depends on stable telecom systems to interact with their domestic and international suppliers. Our client made it clear they did not want to change vendors.

After creating an inventory of all the client’s services we compared their costs to the lowest market rates. We discovered many services were much more expensive than services from comparable providers. We also determined that our client was not aware of the promotional plans and cheaper configurations that their vendors offered but had no incentive to inform their client about. Using this knowledge of available plans and competitive rates, we negotiated with the vendor for better rate plans for our client. We were able to create savings of 25% a year for our client.

Our client’s other wins included

This allowed our client to save 25% - without having to change service.

Found, fought for, and got $16,000 credit for two years of billing errors.

Our client had no way to tell what they were buying from their primary vendor. While they received bills, they didn’t know exactly what they were being charged for. Bringing in Berlin Pacific, they used our knowledge of telecom billing to get a complete picture of what they were paying for.

While inventorying this client’s services, we discovered that their phone company had moved phone numbers to T1 lines, and had removed the phone numbers from the old lines.

The phone company had not canceled the now useless numberless lines and had charged the client for two years. We were able to point out the error and have the lines removed from future bills. However the phone company did not wish to return the $16,000 they had mis-billed. Berlin Pacific navigated the vendor’s bureaucracy and found people able to correct the error, crediting our client $16,000.

Our client’s wins included

Ongoing savings of $300,000 a year for national NYC company.

Our client was based in New York with offices all over the country. While spending close around $550,000 a year on telecom - they had no internal process to answer the following questions

Their managers were busy running the business and no one had the time to develop and implement this process.

Berlin Pacific’s Telecom Expense Reduction service was able to answer all those questions for the client. We created an inventory that identified all the services they were paying for. We then found billing errors and unused services. We told them what the best rates were. After getting their approval, we fixed billing errors and terminated unused services, negotiated new contracts, and managed the implementation of services from new vendors.

Our client was able to cut costs from $550,000 to $250,000, saving $ 300,000 a year.

Our client’s wins included

Managed a seamless transition to new voice and data vendors.

Our financial company client was switching vendors and needed assistance managing the transition from one company’s T1s to another. During meetings it became clear the vendor didn’t understand the customer’s needs. Also this was a problem the client didn’t have time to solve for themselves.

Among other points, the client had been getting busy signals on inbound calls. Each of the four main numbers and three subsidiary numbers had only a pre-allocated numbers of channels per phone number. We explained that if they ordered a line with Direct Inward Dial, the numbers could dynamically and efficiently share all 23 channels instead of limiting use by allocating the channels in advance. We then explained to the vendor what the client really wanted. The vendor’s account execs didn’t really understand what was possible, and we educated them on how make sure the line was ordered properly.

Once the lines were installed, we managed the process of disconnecting the old lines and terminating billing. When the old vendor kept billing the client, we navigated their bureaucracy and were able to terminate further charges.

In the end the customer got their new lines without service interruption, and without busy signals, and got rid of their old vendor.

75% a year decrease in conferencing costs (25% of total spend).

Our NYC client depended on working closely with their customers. Conferencing was a huge portion, 33% of their annual expenditures. We were able to offer them a vendor that would cut their conferencing spend 75% and provide the same level of service they were used to.

Over all we were able to save them 56% of their telecom budget including

Increased Network Uptime.

Our enterprise client had hundreds of sites in a wide area network across the US and required high availability to run its business. With so many sites it was hard to keep track of everything that was happening, and any outages would decrease the effectiveness of the business. They needed a way to gain visibility into their network to manage it and correct problems.

In order to help them effectively manage the infrastructure their business processes depended on, we helped them design and buy an enterprise management solution for their network reporting, transparency, and audits. We also helped them test the solution before purchase, and ensured the implementation team knew what the customer needed.

With their new enterprise management and reporting solution, they were able to increase uptime and add additional sites.

It has been my great pleasure to have worked with Berlin Pacific for the past several months pursuant to reducing telecommunications costs for my company. Specifically, Anders Mikkelsen has done an outstanding job analyzing our communications infrastructure and subsequently making cost-savings recommendations and renegotiating contracts with a number of providers across the country. The outcome has been a substantial yearly savings in recurring voice and data charges, in addition to several large sum credits resulting from the discovery of billing errors. Anders' attention to detail and methodical approach have been most impressive. From the painstaking process of reviewing every phone line and data circuit in our inventory to the more subtle art of negotiating with nation-wide carriers, Anders has kept me informed every step of the way via easy to read, spreadsheet-based "score cards" that clearly show before and after snapshots of my communications costs.

I went into this project a bit skeptical that we would save enough money to make the effort worthwhile.
I couldn't have been more wrong. We're saving close to 50% of our yearly voice and data charges as a result of the efforts of Berlin Pacific. This project has made me a hero with our CFO. I would not hesitate to use Berlin Pacific again on similar projects or to refer them to any company looking for significant communications savings.

-M. McConnell , Director of IT, American Nursing Services

At a time when long distance rates are at an all time low, Berlin Pacific was able to think creatively to discover additional savings from our already deeply discounted carrier. He was able to produce savings on our ISDN video conferencing lines by analyzing our usage and through doggedly working through the bureaucracy at our carrier. Armed with a thorough knowledge of competitive rates, Berlin Pacific was able to renegotiate our contract and lower our monthly our Internet connectivity costs with a major tier one provider.

-J.Skopin, Dir. IT Infrastructure and Support, Mamiye Brothers

Verizon ended up helping me out! They're giving me my upgrade now, a month early, for no extra charge!  You were absolutely right about who to ask for and how to phrase it. And so, you are a genius, and a big thank you for the advice!

-E. W., City Opera New York

Thank you so much for jumping right in to fix it. It's greatly appreciated. This show in Nemacolin, PA is huge and very, very important to Acura and thus, to us. You are a treasure!

-L. M., Protravel